Frequently Asked Questions -
The following links are in this same page:
Shipping and Delivery
Shopping
Payment Information
Wigs
Masks
Hats
Costumes
If I place my order today, when will
I receive it?
Within Australia We offer a Express Shipping
service which is next business-day delivery to most city areas.
We use Australia Post e-parcel express. Most orders placed before
1pm EST and to which full payment has been received will be
shipped that same day. Dispatch of some costumes and certain
other items may take up to 3 business days.
If you need something urgently, even if you are located in
Western Australia or a country area, please contact our office
because in some cases we can arrange alternative shipping with
Australia Post Platinum Express, Australian Air Express, or
a private courier.
These shipping methods can attract additional charges, and
we will contact you over the phone or via email for you to take
the decision.
International Orders All International orders
will be shipped by default via Regular Air Mail, registered
and insured, which enables the tracking for the parcel.
Delivery times are usually 5 to 12 business days, however in
some cases there may be delays which are totally out or our
control. Delays usually occur at the stage of Customs clearance
at the country of destination. Greater delays may take placed
during peak times, such as between October and December. During
this season, we recommend you to allow an extra 10 business
days for delivery.
If you need your order urgently, we can also ship it via EMS
Courier Service. This service takes between 3-6 business days
and it has priority with customs clearance. Some extra postage
usually applies for EMS service. Please send us an email letting
us know which products you wish to purchase for us to calculate
the shipping cost via this method.
How much do you charge for postage?
Within Australia Postage prices start
at $10.89, which can carry up to 500 grams (including
weight of the box and packaging materials). To give you an idea,
most masks are very light, (except for latex masks), and we
can usually ship up to 3-5 in this freight bracket.
Most costumes weight between 600grs and 2kg,
and in this case the postage will be $14.50.
To have an accurate postage charge, add the products to your
cart, and in the shopping cart page select your country and
click on the button named: -Estimate Shipping- located on the
left side of the page and under the list of items in your cart.
International Orders The cost starts at AU$18
for up to 250grams. To have an accurate
postage charge, add the products to your cart, and in the shopping
cart page, click on the button named: -Estimate Shipping- located
on the left side of the page and under the list of items in
your cart.
Do you deliver to overseas addresses?
Yes, we do offer international shipping.
Do you have a shop, or can I pick up
my order?
Yes, we hace an office location, however we do not have a standard
showroom, so it is best if you either order online or call us
prior to your visit. It is usually important if you let us know
which items you wish to inspect at least 24 hours before your
visit. Nevertheless, we do have a fairly exteded range of products
available at our offices in Glen Waverley (in case you decide
just to drop by without notice).
We are open Mon to Fri between 10am to 2pm
and after 5:45pm by strict appointment. Saturday
pick-ups and inspections are also possible by appointment. Please
note that there is a minimum order amount of AU$10 for on-line,
pick-up orders, or any other ordering modality.
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What are your bank account and cheque
payment details?
We only offer money order for domestic orders. If you would
prefer to make a money order, please send it to us via Australian
Post.
If you would like to make a money order, please contact us
over the phone or by e-mail for us to calculate the total of
your order. .Please note that your order will not be sent until
the Money Order is received which will add time to shipping.
Please make the Money Order to "Ufi Mart Pty Ltd".
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How do I order?
You can order via the website by creating an account and paying
with credit card upon checkout.
Alternatively, you can call us to order or make an appointment
to view products in our store room.
How do I know if an item is in stock?
Most items listed on the site are in stock.
However, occasionally we may be unaware something is out of
stock until it is ordered. If needed urgently, please contact
us by phone or e-mail for greater assurance. Otherwise, we will
inform you right away by phone or email.
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How do I know if my purchase has been
confirmed?
Once you have made payment, a confirmation email will be sent
to the email you have provide us with.
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Is there a discount for bulk orders?
The discount varies. Discounts usually start for items of the
same kind for purchases over $300.
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What are your return/exchange policies?
We understand that it can be difficult buying over the Internet
without trying on the product to confirm if the colour, size,
or style suits you. Nevertheless, in general, due to the often
one-time-wear nature of some items, we do not accept returns in
many of the items. For further details please click here.
If a costume does not fit you, yes, you can return it, provided
the costume and its packing are intact and of course the costume
does not show signs of having been worn. Unfortunately, postage
is the customer's responsability.
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Do you hire?
No, our products are only available for purchase, and they
are all new.
However, you will find that most products are similiarly priced
as hire items, or even less expensive.
Can you buy in store?
We are mainly a mail order business and we do not have a formal
showroom, but you can inspect items in our Glen Waverley, in
which case it is convenient to let us know which products you
wish to see. This way we can be sure we will have them here
when you come. However, some products may only be available
after they have been ordered and prepaid.
We have some conditions of entry, which are the result of past
experiences, and are as follows:
CONDITIONS OF ENTRY
(THANK YOU FOR YOUR COOPERATION AND UNDERSTANDING)
- No smoking inside
- No person under 12 years of age allowed inside without
continuous parental supervision.
- No food or drinks of any kind inside (Either packed
or in use).
- No pets are permitted inside
If you do decide to come and buy from our store, as we are
an on-line business, our admistrative controls require certain
information for us to be able to process your order. We require
you to fill out a short form to minismise your time involvement
during the checkout process.
- All fields of the form are required to be completed
as our system will not allow us to process your order without
the whole form completed
- If you are coming in with friends and/or paying with
differnt credit cards we need a completed form for each person
using a different credit card.
- We may also need to see your drivers licence for certain
types of orders,for instance in cases, for instance
in cases of orders over certain amounts,or cases in which
your signature does not clearly match the one visible on your
credit card
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What forms of payment does ufimart.com.au
accept?
We accept MasterCard, Visa , American Express, and JCB. We also
accept Australia Post's Money Orders.
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What types of wigs do you sell?
We sell costume wigs and daily wear wigs. Wigs are made from
either synthetic fibre or human hair.
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How often should I wash my wig?
It is recommended to wash the wig after wearing it 12-15 times.
However depending on perspiration, body oils, pollution and
styling product build up, you may want to wash your wig more
or less. Wigs, in general, tend to get much less dirty than
our natural hair.
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How do I care for my wig?
Gently comb out any tangles uring your fingers or wide tooth
wig combs. Do no use brush.
Wash wigs in cold water and Wig Care shampoo.
Let it dry naturually after washing When not using the wig, store
away in a cool dry place on a dummy head, wig stand or in a box.
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How do I put on and wear my wig?
Take your new wig/hairpiece out of its packet and remember
to give it a good vigorous shake to let air filter through into
the wig fibres. They will tend to be a bit flat in the packet
after shipping, and this will make your new wig/hairpiece spring
into life.
If you have a wig cap, place this on your head first, making
sure the front of the wig cap is sitting on your natural hair
line, and that all your hair is concealed under the cap. Alternatively,
the end of a panty hose can be cut off to use as a improvised
wig cap.
If you have long hair and you don't have a wig cap, twist your
hair into a tight French Twist and pin it to the crown of your
head. You can use bobby pins to stick your own hair down flat
to your head.
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I store my Wig?
We recommend you purchase a Styrafoam (polistyrene) head or
wig stand to use when you are not wearing the wig. Otherwise
it can be packed away in a box, as long as there are no creases.
In all cases, wigs should not be kept in unnatural shapes for
very long.
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Can I use any shampoo & conditioner
on my wig?
It is recommended that you use only products formulated specifically
for synthetic and/or human hair wigs. One important issue is
that some inappropriate cleaning agents may allow build up of
static electricity
Because the vast majority of products designed for our natural
hair are oil-based, using these products may coat the wig hair
and cause it to look dull and lifeless.
When considering purchasing any products to be used on wigs,
make sure they are water-based, or that water is the first ingredient.
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Can I use a curling iron/straightener
on my wig?
Never use heated styling tools on your synthetic wig or expose
your wig to excess source of heat such as hair dryers, curling
irons, open ovens, boiling water, barbecue grills and some cigarette
lighters. It is possible, however, to style a wig using rolls
and water and allow the wig to dry naturaly. Be careful, though,
and experiment in a very small, not so visible area before going
all the way.
Human hair wigs can be styled as normal hair, although with
some limitations. Human hair for wigs vary widely in quality
and properties. Often the human hair is treated to take off
the cuticle. However, 'Remy' hair often has the cuticle, and
is more expensive.
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Can I use a hair dryer on my wig?
No, allow wigs to dry naturally after washing. However, it
is usually possible to use moderate heat on your human hair
wig. Proceed with care, though.
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Am I able to Cut & Style My Wig?
Yes, by consulting a professional stylist, cutting and styling
a wig can make it uniquely and truly yours.
It is difficult to cut wigs, and it is easy to damage a very expensive
wig in the process. If you do it yourself, it is better to limit
any cutting to extremely minor adjustments. Sometimes, especially
for synthetic fibre, scissors are not recommended, and blades
are.
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Are your masks available in your
Glen Waverley store?
Yes, some of the masks are available at our showroom but most
are kept at the warehouse.
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Do masks come in different sizes?
Most of our masks are one size fit all, and will, indeed, fit
most people. However, standard sizes may vary due to having
masks being produced by different manufacturers, and artists
in the case of the more expensive ones. Some costumes masks
have specific sizes for children and adults. The usual width
vary between 16 to 19cm.
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What different type of mask attachments
do you have?
The four main types we have are:
Elastic band
An elastic band is attached to allow for varied sizes
Head band
A headband is attached to allow better grip with hair. These
tend to be quite comfortable.
Ribbons
Ribbons are attached to masks and tied at the back.
Stick
A stick is attached to the mask on one side. Traditionally,
the stick is for the right hand, which may sound paradoxical
because that is the hand you mostly use; but that seems to be
the Venetian tradition.
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If a mask doesn't have a stick can
it be attached?
Yes, a stick can be attached to most masks at. A fee of $5
applies. If you would like a stick attached, please make a note
in the comments box when ordering. Please, let us know also
for which hand you wish the stick.
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Can masks be worn with glasses?
While masks with headbands may allow for glasses, it is generally
difficult to fit masks with glasses.
Masks with sticks may be the best in these cases.
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Where do your masks come from?
Our masks are manufactured from all over the world including
China, Italy (Venice), Philippines, USA, Fiji. We also have
masks manufactured in Australia by some local artists.
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Do you sell Darkside Masks?
Yes. Darkside latex masks are manufactured in Australia and
are of reputable quality.
They are great for a complete facial transformation.
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Do you have masks from Venice?
Yes, we sell imported masks from Venice including Insignia
masks and Il Prato masks. These can be found under the category
Authenthic Venetian under masks.
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Do your masks come with warranties?
While we usually check for any defects before shipping, there
may be occasions when we miss some details. In general there
are no over time warranties for masks. If the mask has manufacturing
defects that make it different from the intended design, you
must let us know within the period specified in our return policy.
For further details please click here.
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Are your hats available in different
sizes?
They are usually one size fits all and can fit head circumferences
from 54cm-59cm. It is always possible to play with the size
adding materials under the hat. This can be especially useful
in the case of children.
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How should I measure my head?
Take a measuring tape and place it around the circumference
of the head, slightly above the ears.
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How do I know what size to buy?
We display all sizing information provided by the manufacturers
on every costume page. To ensure you receive the right product
we are willing to measure any costume if you require more information.
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How is the quality of the costumes?
While most of our costumes are of general good quality, there
may be occasions when the quality of costumes does not correlate
to the price. This mainly occurs because of two reasons:
1) The costumes are licensed and depict characters such as
Spider-Man, Starwars etc. In most cases, there is only one supplier
who acquires the license to these characters, therefore some
quality is sacrificed by these licensees to keep the cost low.
2) The costumes are manufactured at limited quantity, increasing
the cost per unit price.
However, some costumes are priced highly because of superior
quality. (e.g. our deluxe costume range).
Please, bear in mind that many costumes, and masks as well,
are made to depict cartoon-like versions of the character. This
may make appear the quality as inferior. It is interesting to
note that if an item, for instance say a Gangster costume, is
made to look like a real suit, it just would lose any impact
as a costume, and you would just be dressed in a very peculiar
way for that big party.
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