Frequently Asked Questions - The following links are in this same page: Shipping and Delivery If I place my order today, when will I receive it? How much do you charge for postage? Do you deliver to overseas addresses? Do you have a shop, or can I pick up my order? What are your bank account and cheque payment details? Shopping How do I order? How do I know if an item is in stock? How do I know if my purchase has been confirmed? Is there a discount for bulk orders? What are your return/exchange policies? Do you hire? Payment Information What forms of payment does ufimart.com.au accept? Wigs What type of wigs do you sell? How often should I wash my wig? How do I care for my wig? How do I put on and wear my wig? How do I store my wig? Can I use any shampoo & conditioner on my wig? Can I use a curling iron on my wig? Can I use a hair dryer on my wig? Am I able to cut & style my wig? Masks Are these masks available in store? Do you hire masks? Do masks come in different sizes? What different type of mask attachments do you have? If a mask doesn't have a stick can it be attached? Where do your masks come from? Do you sell Darkside Masks? Do you have masks from Venice? Do your masks come with warranties? Hats Are your hats available in different sizes? How should I measure my head? Costumes How do I know which sizes to buy? What are the qualities of the costumes? If I place my order today, when will I receive it? Within Australia We offer a Express Shipping service which is next business-day delivery to most city areas. We use Australia Post e-parcel express. Most orders placed before 1pm EST and to which full payment has been received will be shipped that same day. Dispatch of some costumes and certain other items may take up to 3 business days. If you need something urgently, even if you are located in Western Australia or a country area, please contact our office because in some cases we can arrange alternative shipping with Australia Post Platinum Express, Australian Air Express, or a private courier. These shipping methods can attract additional charges, and we will contact you over the phone or via email for you to take the decision. International Orders All International orders will be shipped by default via Regular Air Mail, registered and insured, which enables the tracking for the parcel. Delivery times are usually 5 to 12 business days, however in some cases there may be delays which are totally out or our control. Delays usually occur at the stage of Customs clearance at the country of destination. Greater delays may take placed during peak times, such as between October and December. During this season, we recommend you to allow an extra 10 business days for delivery. If you need your order urgently, we can also ship it via EMS Courier Service. This service takes between 3-6 business days and it has priority with customs clearance. Some extra postage usually applies for EMS service. Please send us an email letting us know which products you wish to purchase for us to calculate the shipping cost via this method. How much do you charge for postage? Within Australia Postage prices start at $10.89, which can carry up to 500 grams (including weight of the box and packaging materials). To give you an idea, most masks are very light, (except for latex masks), and we can usually ship up to 3-5 in this freight bracket. Most costumes weight between 600grs and 2kg, and in this case the postage will be $14.50. To have an accurate postage charge, add the products to your cart, and in the shopping cart page select your country and click on the button named: -Estimate Shipping- located on the left side of the page and under the list of items in your cart. International Orders The cost starts at AU$18 for up to 250grams. To have an accurate postage charge, add the products to your cart, and in the shopping cart page, click on the button named: -Estimate Shipping- located on the left side of the page and under the list of items in your cart. To top Do you deliver to overseas addresses? Yes, we do offer international shipping.   To top Do you have a shop, or can I pick up my order? Yes, we hace an office location, however we do not have a standard showroom, so it is best if you either order online or call us prior to your visit. It is usually important if you let us know which items you wish to inspect at least 24 hours before your visit. Nevertheless, we do have a fairly exteded range of products available at our offices in Glen Waverley (in case you decide just to drop by without notice). We are open Mon to Fri between 10am to 2pm and after 5:45pm by strict appointment. Saturday pick-ups and inspections are also possible by appointment. Please note that there is a minimum order amount of AU$10 for on-line, pick-up orders, or any other ordering modality. To top What are your bank account and cheque payment details? We only offer money order for domestic orders. If you would prefer to make a money order, please send it to us via Australian Post. If you would like to make a money order, please contact us over the phone or by e-mail for us to calculate the total of your order. .Please note that your order will not be sent until the Money Order is received which will add time to shipping. Please make the Money Order to "Ufi Mart Pty Ltd". To top How do I order? You can order via the website by creating an account and paying with credit card upon checkout. Alternatively, you can call us to order or make an appointment to view products in our store room. How do I know if an item is in stock? Most items listed on the site are in stock. However, occasionally we may be unaware something is out of stock until it is ordered. If needed urgently, please contact us by phone or e-mail for greater assurance. Otherwise, we will inform you right away by phone or email. To top How do I know if my purchase has been confirmed? Once you have made payment, a confirmation email will be sent to the email you have provide us with. To top Is there a discount for bulk orders? The discount varies. Discounts usually start for items of the same kind for purchases over $300. To top What are your return/exchange policies? We understand that it can be difficult buying over the Internet without trying on the product to confirm if the colour, size, or style suits you. Nevertheless, in general, due to the often one-time-wear nature of some items, we do not accept returns in many of the items. For further details please click here. If a costume does not fit you, yes, you can return it, provided the costume and its packing are intact and of course the costume does not show signs of having been worn. Unfortunately, postage is the customer's responsability. To top Do you hire? No, our products are only available for purchase, and they are all new. However, you will find that most products are similiarly priced as hire items, or even less expensive. To top What forms of payment does ufimart.com.au accept? We accept MasterCard, Visa , American Express, and JCB. We also accept Australia Post's Money Orders. To top What types of wigs do you sell? We sell costume wigs and daily wear wigs. Wigs are made from either synthetic fibre or human hair. To top How often should I wash my wig? It is recommended to wash the wig after wearing it 12-15 times. However depending on perspiration, body oils, pollution and styling product build up, you may want to wash your wig more or less. Wigs, in general, tend to get much less dirty than our natural hair. To top How do I care for my wig? Gently comb out any tangles uring your fingers or wide tooth wig combs. Do no use brush. Wash wigs in cold water and Wig Care shampoo. Let it dry naturually after washing When not using the wig, store away in a cool dry place on a dummy head, wig stand or in a box. To top How do I put on and wear my wig? Take your new wig/hairpiece out of its packet and remember to give it a good vigorous shake to let air filter through into the wig fibres. They will tend to be a bit flat in the packet after shipping, and this will make your new wig/hairpiece spring into life. If you have a wig cap, place this on your head first, making sure the front of the wig cap is sitting on your natural hair line, and that all your hair is concealed under the cap. Alternatively, the end of a panty hose can be cut off to use as a improvised wig cap. If you have long hair and you don't have a wig cap, twist your hair into a tight French Twist and pin it to the crown of your head. You can use bobby pins to stick your own hair down flat to your head. To top How do I store my Wig? We recommend you purchase a Styrafoam (polistyrene) head or wig stand to use when you are not wearing the wig. Otherwise it can be packed away in a box, as long as there are no creases. In all cases, wigs should not be kept in unnatural shapes for very long. To top Can I use any shampoo & conditioner on my wig? It is recommended that you use only products formulated specifically for synthetic and/or human hair wigs. One important issue is that some inappropriate cleaning agents may allow build up of static electricity Because the vast majority of products designed for our natural hair are oil-based, using these products may coat the wig hair and cause it to look dull and lifeless. When considering purchasing any products to be used on wigs, make sure they are water-based, or that water is the first ingredient. To top Can I use a curling iron/straightener on my wig? Never use heated styling tools on your synthetic wig or expose your wig to excess source of heat such as hair dryers, curling irons, open ovens, boiling water, barbecue grills and some cigarette lighters. It is possible, however, to style a wig using rolls and water and allow the wig to dry naturaly. Be careful, though, and experiment in a very small, not so visible area before going all the way. Human hair wigs can be styled as normal hair, although with some limitations. Human hair for wigs vary widely in quality and properties. Often the human hair is treated to take off the cuticle. However, 'Remy' hair often has the cuticle, and is more expensive. To top Can I use a hair dryer on my wig? No, allow wigs to dry naturally after washing. However, it is usually possible to use moderate heat on your human hair wig. Proceed with care, though. To top Am I able to Cut & Style My Wig? Yes, by consulting a professional stylist, cutting and styling a wig can make it uniquely and truly yours. It is difficult to cut wigs, and it is easy to damage a very expensive wig in the process. If you do it yourself, it is better to limit any cutting to extremely minor adjustments. Sometimes, especially for synthetic fibre, scissors are not recommended, and blades are. To top Are your masks available in your Glen Waverley store? Yes, some of the masks are available at our showroom but most are kept at the warehouse. To top Do masks come in different sizes? Most of our masks are one size fit all, and will, indeed, fit most people. However, standard sizes may vary due to having masks being produced by different manufacturers, and artists in the case of the more expensive ones. Some costumes masks have specific sizes for children and adults. The usual width vary between 16 to 19cm. To top What different type of mask attachments do you have? The four main types we have are: Elastic band An elastic band is attached to allow for varied sizes Head band A headband is attached to allow better grip with hair. These tend to be quite comfortable. Ribbons Ribbons are attached to masks and tied at the back. Stick A stick is attached to the mask on one side. Traditionally, the stick is for the right hand, which may sound paradoxical because that is the hand you mostly use; but that seems to be the Venetian tradition. To top If a mask doesn't have a stick can it be attached? Yes, a stick can be attached to most masks at. A fee of $5 applies. If you would like a stick attached, please make a note in the comments box when ordering. Please, let us know also for which hand you wish the stick. To top Can masks be worn with glasses? While masks with headbands may allow for glasses, it is generally difficult to fit masks with glasses. Masks with sticks may be the best in these cases. To top Where do your masks come from? Our masks are manufactured from all over the world including China, Italy (Venice), Philippines, USA, Fiji. We also have masks manufactured in Australia by some local artists. To top Do you sell Darkside Masks? Yes. Darkside latex masks are manufactured in Australia and are of reputable quality. They are great for a complete facial transformation. To top Do you have masks from Venice? Yes, we sell imported masks from Venice including Insignia masks and Il Prato masks. These can be found under the category Authenthic Venetian under masks. To top Do your masks come with warranties? While we usually check for any defects before shipping, there may be occasions when we miss some details. In general there are no over time warranties for masks. If the mask has manufacturing defects that make it different from the intended design, you must let us know within the period specified in our return policy. For further details please click here. To top Are your hats available in different sizes? They are usually one size fits all and can fit head circumferences from 54cm-59cm. It is always possible to play with the size adding materials under the hat. This can be especially useful in the case of children. To top How should I measure my head? Take a measuring tape and place it around the circumference of the head, slightly above the ears. To top How do I know what size to buy? We display all sizing information provided by the manufacturers on every costume page. To ensure you receive the right product we are willing to measure any costume if you require more information. To top How is the quality of the costumes? While most of our costumes are of general good quality, there may be occasions when the quality of costumes does not correlate to the price. This mainly occurs because of two reasons: 1) The costumes are licensed and depict characters such as Spider-Man, Starwars etc. In most cases, there is only one supplier who acquires the license to these characters, therefore some quality is sacrificed by these licensees to keep the cost low. 2) The costumes are manufactured at limited quantity, increasing the cost per unit price. However, some costumes are priced highly because of superior quality. (e.g. our deluxe costume range). Please, bear in mind that many costumes, and masks as well, are made to depict cartoon-like versions of the character. This may make appear the quality as inferior. It is interesting to note that if an item, for instance say a Gangster costume, is made to look like a real suit, it just would lose any impact as a costume, and you would just be dressed in a very peculiar way for that big party. To top